Empowering Customer Engagement and Growth with Salesforce

Customer expectations are evolving faster than ever. Organisations need platforms that unify sales, service, marketing, and data while delivering measurable results. As a certified Salesforce partner, Sopra Steria helps clients transform Salesforce into a strategic driver of customer engagement and business performance.  

With Salesforce Centres of Excellence across Europe and strong local expertise, we combine proven methodologies, deep industry knowledge, and best-practice governance to deliver Salesforce solutions that make a tangible difference

  • Fragmented processes – disconnected sales, service, and marketing workflows prevent a true 360° customer view  
  • Slow deployment cycles – delays in CRM value and ROI  
  • Low user adoption – limited change management and coaching  
  • Complex integrations – legacy systems, ERPs, and multi-channel ecosystems  
  • Multi-country operations – localization and regulatory alignment  
  • Need for scalable governance – flexible customisation and upgrade-ready architecture  

Our goal: deliver a unified, scalable, and business-oriented CRM foundation that accelerates growth and strengthens customer relationships.  

 

  • Tailored implementations – cloud deployment, configuration, custom app development, and industry-specific adaptations  
  • Structured project approach – Discovery, Accelerate, and Develop & Maintain phases, with KPI tracking and continuous training  
  • Robust governance and architecture – guided by our Salesforce Centres of Excellence to ensure quality, compliance, and scalability  
  • Agile delivery and change management – co-design workshops, accelerators, adoption coaching, and structured support  
  • Advanced capabilities – Customer 360°, multi-channel portals, e-commerce, marketing automation, analytics & BI, AI enablement, mobile apps, Data Cloud, integration (APIs, MuleSoft), DevOps, automated testing, CTI, and document management  
  • Cross-industry expertise – retail, manufacturing, financial services, public sector, energy, and mobility 

  • Unified Customer 360° view – consistent and personalised engagement  
  • Faster time-to-value – rapid MVP deployment and iterative delivery  
  • Higher adoption and satisfaction – structured training and change programs  
  • Improved efficiency – process automation and reduced manual workload  
  • Scalable, future-proof architecture – supports multi-country operations  
  • Better visibility and performance tracking – dashboards, KPIs, and analytics  
  • Support for ESG and sustainability – Leverage Salesforce for sustainability reporting and Net Zero Cloud dashboards.  

By combining Salesforce innovation with Sopra Steria’s deep industry expertise, we help organisations turn customer experience into a real competitive advantage. Our European Salesforce Centres of Excellence, structured methodology, and advanced technical capabilities ensure that every engagement delivers a measurable impact.

Get in touch with our Salesforce experts to start your CRM journey.