ANWB Roadside Assistance modernises planning with a smart cloud solution

For decades, ANWB Roadside Assistance has been a trusted presence on Dutch roads. Every day, more than four hundred roadside patrol officers stand ready to help motorists get back on their way quickly after a breakdown. It’s quite an operation — on average, ANWB’s breakdown service responds to 3,700 incidents a day. To keep this running smoothly, efficient and reliable planning is essential. The organisation therefore uses an application to schedule its roadside patrol staff.  

Until recently, this planning application ran in an external environment that was soon to be decommissioned. To safeguard the continuity of its roadside services, ANWB decided to migrate this critical application to the cloud, choosing a future-proof, secure and reliable solution. 

Assessment  

Sopra Steria was brought in to manage the migration. Rather than carrying out a purely technical transition, Sopra Steria began with a thorough assessment to identify key dependencies and risks. Alex van Koutrik, Director of Cloud Platform Services at Sopra Steria Benelux, says: “An assessment like this gives you insight into potential risks and dependencies, helping to prevent unnecessary issues during execution. It also provides clarity about the different scenarios you can follow, including the feasibility of the project timeline. For example, the assessment showed that the initial delivery date was simply not achievable. An agile approach, combined with a realistic schedule, resulted in a reliable plan - with parts of the solution demonstrated and tested every three weeks wherever possible.”